Before creating an IVR application, you must have a clear idea of what the application is going to do and what the objectives and needs are for the application. Ensure that you have covered all the details before you start.

This section outlines some ideas for you to consider when planning your IVR application, and helps you map a flow chart or diagram for the application.

Related articles:

Considerations when Planning an IVR Application
Mapping out the IVR Design