This tutorial is intended as a guide to set up the configuration details of a Contact Center the first time and can also be a reminder for some tasks that are done infrequently.  This guide is intended to help get a standard Contact Center ready to take the first call.  The tutorial focuses on voice-only setup.  There are several steps involved in standing up a new Contact Center and the details are directly linked to the features and functions of the IVR design and information flow.  The tutorial assumes a standard build with the key elements to route calls to the agents trained for specific calls, and that callers have the information needed to get to those agents.

Note: you can navigate through the tutorial for the information you need, or download the attached PDF for a printed copy.

  Standard IVR Configuration Tutorial - download

For more information, please refer to the following articles: