Contact Center Express functionality is available only for Managers on Elevate Desktop Apps.

Contact Center icon will appear in Elevate Desktop Application after the user is added as Manager to the Contact Center.

Managing Active calls functionality

On table Agents, the Manager will be able to see the agents' statuses.

If the user is a Manager for several Call Centers he will be able to choose needed Call Center in the drop-down menu.

Calls can be managed on the tab Active calls. The Manager should choose needed call and select the way he wants to be connected to it: Calls can be managed on the tab Active calls. The Manager should choose needed call and select the way he wants to be connected to it: Monitor, Whisper or Barge.
Manager also can switch between the modes but only in the following order: Monitor > Whisper > Barge., Whisper or Barge. Manager (Supervisor) also can switch between the modes but only in the following order: Monitor > Whisper > Barge.

Monitor - Manager will hear the conversation but nobody can hear him.

Whisper - Manager will hear the conversation and talk to the agent only.

Barge - Manager will join the conversation and both parties will hear him.

Reports and Real-time dashboard

Reports and Real-time dashboard are available from Elevate Desktop Application:

Click on Call Center icon, then on the Reports icon in the right upper corner.
Each link will be opened in a new window in the default web browser.

Click on Launch Reports to see live and historical reports.

Click on Launch Wallboard to see the real-time dashboard.
You also can copy the link and use it without application.