For Unite Services, Intermedia provides the Partner with the explanation of charges – a document that the Partner can provide to their customer, so the customer can clearly understand their charges.

Explanation of charges can be accessed in Partner Portal > Balance > Voice monthly transaction details page. To view those documents for previous months, click the calendar icon and adjust the timeframe.

Additionally, those documents can be viewed in the explanation of charges report in Partner Portal > Report > Charges and revenue reports.

Notes:

  • Don’t confuse with Reseller’s explanation of charges. Reseller’s explanation of charges is a partner document that explains Voice wholesale charges for the account.
  • Exportable Billing Report can be used in order to export charges information.