This Article is an overview of the different level views concerning Time Zones for Unite/Elevate accounts.
- There are three potential levels. The Account level, the User level, and the Device level.
- Priority is given to the lowest level set. This means the device time zone setting would override the User setting, which would override the Account setting.
- Updating the User level after setting the Device level, does not push an update to the Device setting. Device time zone is independent. The user can have Devices in two different locations and we don’t want to change the time zone of each user's device if the time zone was changed on User’s Level.
- There is logic when objects like users, Hunt Groups and Auto Attendants inherit account time zone. By default, if the time zone is changed in
AccountLevel time zone is changed for all Users, Hunt Groups and Auto Attendants in Account. This inheritance is handled by parameter ‘Update Time zone of users’ accounts’. It is enabled by default.
How to access each level: