Let us help! Our team of Onboarding Specialists is here to assist you in setting up your new system.

During your free onboarding appointment, we will:

  • Confirm your IP network is properly set up to ensure great voice quality
  • Help set up your users and ensure devices are configured properly to meet your distinct business needs
  • Configure the Auto Attendant & Hunt Groups so incoming calls are routing as desired
  • Work with you to make sure numbers are transferred (ported) and routing correctly to your new system

 

To schedule your Onboarding appointment,

please give us a call at 877.912.3985

or email us at VoiceOnboarding@intermedia.net.

  

Quick start articles

We recommend viewing the Getting Started with Intermedia Unite KB article to familiarize yourself with how to set up Voice Services from start to finish; this same article can be given to your customers to help them set up their own voice account.

      

4 Tips for ensuring a smooth migration to Intermedia Intermedia Unite service:

  1. Plan how your Auto Attendant should route calls to best serve the needs of your business.
  2. Prepare to move your numbers from your previous carrier
    • Transferring numbers between carriers is a delicate and in-depth process. You can help reduce the chances of any unforeseen delays or port rejections by familiarizing yourself with what to expect during this transition.
  3. Verify your existing network supports your new phone system out-of-the-box
  4. Know where to find your resources
    • Knowing what information is available to you for easy reference can help quickly resolve any confusion or concerns during the implementation of your new services. We have a full list of Quick Reference Guides and FAQs to help aid you with your company’s transition.