Hosted PBX 2.0 users may use a star code to send a call directly to another extension's voicemail box.
Note: If you want a caller to hear a custom VM greeting of extension you are transferring to, Blind Transfer should be used (E.G. - Transfer > Blind > *99 + Extension > Hangup)
- When on a phone call, press the "Blind Transfer" soft-key.
On different phone models this option can be accessed differently:
For Polycom, it is usually located after Transfer is pressed, where the Blind option can be seen
(older models can require to hold Transfer key, and choose between Blind and Consultative options).
On Cisco and Yealink phones it is actually a separate soft-key, usually hidden under More options.
- Dial *99<extension number> and complete the transfer.
Note: on the Yealink phones * key needs to be pressed twice in order for a * symbol to appear.
- The caller will be sent directly to that extension's voicemail.