What is Email Protection?
Email Protection is a proprietary advanced email security service designed to provide outstanding levels of protection against malware, spam, targeted and emerging email threats.
Why are you upgrading my customers' accounts to Email Protection?
Email Protection solution helps ensure your customer's organization is protected from advanced and emerging email threats by using enhanced levels of email protection including email quarantine, improved spam filtering and message tracking.
I received a notice that my customers' accounts will be upgraded to Email Protection - what do I need to do?
Nothing. We will auto-upgrade the accounts on the day specified in the notice email. Note that different groups of accounts will be upgraded on different days. We will email you with the dates for specific group separately. You will get a confirmation of the upgrade once it's completed.
Will mail flow be interrupted during this upgrade?
No, email services will not be interrupted.
Will I or the customer be charged for the upgrade?
No. The price for the Email Protection will be exactly the same as for Advanced Email Security. No additional charges will be taken for the upgrade.
How does the new Email Protection compare to Advanced Email Security?
Depending on the subscription plan, customers will now have access to many additional email security features that were not previously available such as:
- Spam Quarantine
- Multiple Policy Support
- Greymail (Marketing) Email Detection
- Dangerous Attachment Policies
- URL Protection
- Anti-Phishing Protection
How will the current settings be migrated?
|Advanced Email Security||Email Protection|
|Spam sensitivity levels
|Default spam settings will be applied for:
Customers can update those actions after the upgrade. User Quarantine option is also available.
|Company Safe & Blocked Sender lists
|Company Safe & Blocked Sender lists will be migrated to Email Protection.
There are no limits for Safe & Blocked Senders. IP ranges and wildcards can also be added.
|Personal Safe & Blocked Sender lists||Personal Safe & Blocked Sender lists will continue to function as they do now.|
|Accept messages with dangerous attachment setting:
|Will be migrated accordingly:
Note: the features, options and settings available to you are subject to the subscription plan.
Will my customers start receiving Quarantine notifications?
Quarantine reports and notifications are only sent when using the User quarantine message routing option. After the upgrade, the routing option will be set to the Junk Email folder by default, although the User quarantine may be enabled at any time. Read the Knowledge Base article on Email Protection: Message Routing for more information.
What will I need to do after the upgrade?
We encourage all customers to log in to CONTROL PANEL, navigate to Services > Email Protection and verify the settings:
Can I opt out of this upgrade?
No. Ultimately, all customers will be upgraded and the legacy service will be disabled.
How is email filtered on Email Protection?
Email Protection uses a combination of complementary technologies and multiple email security engines to provide protection against known and emerging email threats.
Email Protection performs the following checks on all messages:
- Sender IP reputation
- Sender domain reputation
- Valid recipient
- Spam - signature reputation
- Spam - heuristics
- SPF / DKIM validation
- Sender DNS validation
- Safe and blocked sender validation
- Bulk message detection – IP reputation
- Bulk message detection - heuristics
- Impersonation and phishing detection
- Dangerous attachment handling
- Web links analysis
- Attachment reputation
- Attachment signature
- Attachment heuristics
Messages are assessed and categorized according to the collective results of all checks and are routed according to policy configuration.