Steps a customer can take to verify that DHCP is enabled on their network

DHCP is required for the VoIP phones to work. These steps can be used to have a customer verify DHCP is enabled if they are not certain. All of the below steps require the customer to be working with the same router that the Base Unit is connected to.

Using a Vertical IP2007 Phone

If you are working with a Vertical DPS customer, an easy way to confirm DHCP is to have the customer plug a desk phone directly to a port on their router. If the phone moves past the "Configuring" screen, then the phone received an IP address which means DHCP is turned on.

Using Command Prompt on Windows

Using a command on Windows, we can verify that a working computer is setup via DHCP instead of Static IP.

  1. On a Windows computer, have the customer click on Start, then select Run. If they don't see Run, they can get to it by pressing the Windows key+R.
  2. Type in cmd and hit Ok.
  3. When the command prompt window appears, type in ipconfig /all and hit Enter.
  4. Look for the setting Dhcp Enabled. This should be set to Yes.

Using System Preferences on Mac

Using the System Preferences on Mac, we can see what the customer's connection type is set to.

  1. On a Mac computer, click the apple key on the Menu bar, then select System Preferences.
  2. Click on Network.
  3. Select the Active network connection on the left. This will be the one listed with a green dot.
  4. Next to Configure IPv4, it should have the option selected Using DHCP.