With HPBX services, you have an opportunity to port numbers from other service providers with the Number Porting LOA Wizard. Once submitted, the request will have its status. The status can be accessed by navigating to your CONTROL PANEL as the Administrator and select Voice Services > Numbers & Extensions > Number Porting.

For HPBX 2.0 services in case if you have already contacted customer service or sales to enter a service order to port your numbers, the porting order will already be partially pre-entered and shown in the Waiting for You status.

In order to edit the existing number porting request navigate to the Number Porting Status page. Make sure you have an Active session in HostPilot by hitting your browser refresh button. The status page will show you the list of all number porting requests with their status.

statuses

  • Completed: We have successfully ported the number(s) to our network. Check to make sure that they are routing as you wish, then contact your previous service provider to cancel any numbers/services you no longer need from them.
  • In Progress: We currently have all the necessary information from you and are working on your port order. We have submitted/are submitting it to our carrier and your current service provider. We have provided/will provide an Estimated Porting Date based on the timeframe you requested and the soonest date available from your current service provider. If all the information you submitted matches the information currently on file with your service provider, we will provide you with a Confirmed Porting Date. Please check this status every few days for any updates. If we require additional information, we will provide detailed instructions in an email from the associated Footprints case.
  • Waiting for you: We need some additional information from you.
    • The  LOA Wizard   may need to be completed. 
    • If you had not previously submitted a Letter of Authorization (LOA) for these numbers, please start the LOA Wizard by clicking on the Revise LOA button.
    • If you had already submitted an LOA for these numbers and we notified you of an issue via the associated Footprints case,  first review the instructions in that case. If we instructed you to submit a new LOA then click on the Revise LOA button to access the Edit Mode.
    • In both cases, start the LOA wizard and follow the steps to submit your LOA.
  • Canceled: This status indicates that your order to port the numbers shown has been canceled. usually, there are two reasons for it: either you may have contacted us to cancel it, or we canceled it because we have not received the necessary information to proceed. 
  • Scheduled: We have received a confirmation on the porting date from your current phone company. This means that port order is now final and approved; any changes/cancellations made after this will incur charges. 

This page also shows:

  • Footprints case number, which you can provide to support representative. We will be sending emails with this case number in the subject field in which you can find further information and instructions.
  • Number(s) to port.
  • Estimated Porting date - this is the date we have requested to port with your current service provider based on the dates they have available, the timeframe you indicated to us, and the nature of your port order and current services.  This is not yet confirmed.  Any changes to your port order will require your order to start over again, usually with a new estimated porting date.
  • Confirmed Porting Date - this date has been confirmed with your current service provider; we will port your numbers on this date. Any changes to your port order including the request to change this date may incur charges.

case number