You can reset the administrative password on the following page:

Account Contacts

  1. Navigate to Portal Access > select Account Contact > General:
    Portal Access
  2. Click on the name of the account contact for which you want to reset the password:
    Account Contact
  3. On the General tab, enter new password and click Save Changes. You can also force the account contact to reset password at the next login by checking the corresponding box:
    General tab
  4. Security questions can be updated on the Security Questions tab:
    Security Questions

Note: account administrator cannot reset a password for a shared account contact. It is available only for shared contacts themselves. The option is available via any account where it is shared. Refer to our Knowledge Base article Shared Account Contacts for more information.