This article describes the process of updating the Polycom hardware.
Overview: Polycom devices running firmware version 3 and lower must connect to a server to update. Version 4 and later of the firmware can update from the device’s configuration web page. To see which version of the firmware your device is using, press Menu > Status (2) > Platform (1) > Phone (1) > scroll down to view bootblock and updater versions.
Polycom has a webpage and publicly accessible server for upgrading or downgrading the software of Polycom IP phones with stock Polycom software and configuration files.
To Provision Your Polycom VoIP Phone:
- From the phone's local menu interface, press Menu > Settings > Advanced (default password: 456) > Administration Settings > Network Configuration > Server Menu.
- Set Server Type to HTTP.
- Input Server Address as voipt2.polycom.com
- Example: to load the latest SIP 4.0.11 = voipt2.polycom.com/4011
To see which firmwares are supported for your specific phone model visit:
For more information and a list of available firmwares see: