On the My Partner Account > Portal Access page, you can create new Account Contacts and manage existing ones.

Creating new contacts

To create a new account contact:

  1. Click Create Contact:
  2. Choose if you want to Create new contact or Add contact from another account:
    • Create new contact

    Fill in the required information, select Roles for the Account Contact and click Create Contact.
    Create new contact
    • Add contact from another account

    Enter the credentials from another account and click Check login to verify the information. Once the credentials are verified, select Roles and click Create Contact.Add contact from another account

Managing existing contacts

To manage contact, click on the contact name:

Manage existing contact

You can see and check the following information: name, phone, email and login.

You can manage the following information:

  • General information: account name, phone, contact details, security info.
  • Security questions: you can set up or change security questions which are used for your verification when you're contacting Intermedia or for password reset in case you forget it.
    Security questions
  • Roles: you can add/remove roles
  • Notifications: you can manage billing, maintenance and outage notification settings


The following roles (levels of access) can be granted to account contacts:

  • Owner: Full rights and receives all Release Notes and technical/billing notifications
  • Operator: Ability to create/view/edit accounts 
  • Billing Admin: Access to billing/reporting functions only and receives billing notifications
  • Customization Admin: Ability to customize the Partner Portal
  • Sales Materials: Access to Sales Portal that includes Marketing and Sales information, but doesn't include administrative functions unless other roles are assigned
  • Sales: Access to certification and quotes creation without the possibility to create or access customer accounts.
  • University: Access to educational part of Portal: certification, Knowledge Base and sales materials. No access to any other Portal features.

Note: Account administrator cannot manage shared account contacts. Customization is available only for shared contacts themselves. It can be done via any account where it is shared. Read the Knowledge Base article on Shared Account Contacts for more information.