Intermedia Technical Support team can be reached 24x7. For additional details about our Support environment, see the Customer User Guide.
Important: support is provided only to Partner Account Contacts.
Support Team is authorized to give assistance and provide any information regarding Partner/end-user accounts only to people registered as Partner Account Contacts. You can review the list of Partner Account Contacts under Partner Portal > My Partner Account > Portal Access.
Note: end-user account contacts cannot contact Intermedia Technical Support.
Before contacting Support, you will need:
- account ID or Username:
- answer to your Account Contact security questions
- access to the affected machine or device
- the affected user username and password (if applicable)
- access to the error or message in question
- previous case number (if applicable)
The following contact methods are available:
Important: read the Intermedia Support Glossary for definitions and product description.