Intermedia Technical Support team can be reached 24x7. For additional details about our Support environment, see the Customer User Guide.

Important: support is provided only to Partner Account Contacts.

Support Team is authorized to give assistance and provide any information regarding Partner/end-user accounts only to people registered as Partner Account Contacts. You can review the list of Partner Account Contacts under Partner Portal > My Partner Account > Portal Access.

Note: end-user account contacts cannot contact Intermedia Technical Support.

Before contacting Support, you will need:

  • account ID or Username:
    Account ID
  • answer to your Account Contact security questions
  • access to the affected machine or device
  • the affected user username and password (if applicable)
  • access to the error or message in question
  • previous case number (if applicable)

The following contact methods are available:

You can also use the Extended Services portal for standard or custom requests (note: fees may apply) and create Support Management request.

Important: read the Intermedia Support Glossary for definitions and product description.