Note: 24x7 phone availability depends on your plan

Important: support is provided only to Partner Account Contacts.

Support Team is authorized to give assistance and provide any information regarding Partner/end-user accounts only to people registered as Partner Account Contacts. You can review the list of Partner Account Contacts under Partner Portal > My Partner Account > Portal Access.

A Support Case is created after any call.

The support numbers can be found:

  • on any Partner Portal page:
    Support Number in the Partner Portal
  • in the Partner Portal under Support > For real-time support > Phone Support:
    Support Number in the Partner Portal
  • on the Intermedia website under Support:
    Support Number on the website
  • in the top bar of any Knowledge Base page:
    Support Number in the Knowledge Base

Select one of the following options:

  • Option 1 - to enter a direct extension
  • Option 2 - for Sales
  • Option 3 - for Support
  • Option 4 - for Billing

If you selected the Support option:

  1. Enter an existing case number followed by a # sign. If you don't have an existing case, press #
  2. Enter you Partner account ID followed by a # sign. If you don't know your Partner account ID, press #. The account ID can be found in the Partner Portal in the top right-hand corner:
    Account ID
  3. Select one of the following options:
    • Option 1 - to follow up on the open Quality of Service case
    • Option 2 - general Voice Services questions
    • Option 3 - Voice Services down
    • Option 4 - Intermedia AnyMeeting questions
    • Option 5 - general Exchange questions
    • Option 6 - Exchange services down
    • Option 7 - SecuriSync questions
    • Option 8 - AppID questions

Important: once the call is answered, in accordance to the Support Security Verification Policy, the engineer needs to ask you a security question to protect your business.